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5 Year Guarantee

Kitchens, Worktops & Appliances

Your kitchen has been built to survive the day to day demands that are put on it. To help give you piece of mind, we offer a 5 year guarantee with EVERY kitchen we sell.
This guarantee ensures that your kitchen will remain structurally sound when exposed to high temperatures, water splashes and heavy loads.
This guarantee covers any defects in the materials as well as any construction flaws.
Laminate worktops are also covered under this guarantee as are granite worktops provided they are cared for properly according to our guide below.
As well as this, your appliances are also covered by a 5 year manufacturer's guarantee. This gives you a 5 year parts guarantee plus a full parts and labour guarantee during the first year.
These guarantees are valid for domestic use only and are subject to the terms and conditions stated below.

 

What is covered under the kitchen guarantee?

The guarantee covers the following items:
Carcasses, Hinges, Drawers, Drawer dampers, Plinths, Legs, Laminated Worktops and Granite Worktops.

 

What is covered under the appliance guarantee?

During the first year appliances will be repaired is any defects arise due to faulty manufacturing free of charge. During the remaining four years the parts will be provided for free.

 

What is not covered under the kitchen guarantee?

Doors, drawer fronts, knobs, handles, worktops in solid wood, general wear & tear, cuts or scratches, or damage caused by impacts or accidents. This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.

 

Here's what we will do to correct any problems:

M&S Kitchens Ltd will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, M&S Kitchens Ltd through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If it is covered by this guarantee, M&S Kitchens Ltd will pay the costs of repairs and spare parts but not labour or travel for repair staff. This does not apply to any repair work not authorised by M&S Kitchens Ltd. Replaced parts become the property of M&S Kitchens Ltd.
If the item is no longer sold by M&S Kitchens Ltd, M&S Kitchens Ltd will provide an appropriate replacement. It is M&S Kitchens Ltd that determines, at its sole discretion, what constitutes an

appropriate replacement.

 

After care of granite worktops.

Do not use any chemicals. Should you accidentally spill a chemical such as an alkali or acid on the work-surface, remove it immediately using a cloth and near cold water. Remember that some common house-hold cleaners may contain these chemicals. Granite is porous and any chemical that seeps in may cause structural damage to it. Avoid contact with strong steel. Strong steel can scratch the surface of the granite so do not chop or put heavy pans directly on it. Wire wool (mild steel) however, is an excellent product for removing any stains on the work-surface.

 

Avoid contacting the surface with precious stones. Precious stones such as diamonds can scratch the surface of the granite. Do not stand on the work-surface. Stones can end up wedged in shoes which can cause scratches. Granite also becomes weakened around the cut-outs which can crack if excessive weight is placed on these points.